GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION

1. Scope
2. Conclusion of Contract
3. Prices and Payment Terms
4. Delivery and Shipping Conditions
5. Right of Withdrawal
6. Retention of Title
7. Liability for Defects
8. Liability
9. Redemption of Promotional Vouchers 1
10. Applicable Law
11. Information on Codes of Conduct to which the Seller is Subject
    
12. Information on Online Dispute Resolution

1. Scope
   1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of "Alexei Pack," operating under "Wasserladenonline.com" (hereinafter referred to as "Seller"), apply to all contracts concluded between a consumer or entrepreneur (hereinafter referred to as "Customer") and the Seller regarding the goods offered by the Seller in his online shop. The inclusion of any own conditions of the Customer is hereby rejected unless otherwise agreed.
   1.2 A consumer is any natural person who enters into a legal transaction for purposes that predominantly are not attributable to either their commercial or independent professional activity.
   1.3 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of Contract
   2.1 The presentation of goods, especially in the online shop, does not yet constitute a binding offer from the Seller.
   2.2 Initially, the Customer places the selected goods in the shopping cart. In the subsequent step, the ordering process begins, during which all necessary data for order processing is collected. At the end of the ordering process, a summary of the order and contract data appears. Only after confirming this order and contract data by clicking on the button that completes the ordering process does the Customer submit a binding offer to purchase the goods contained in the shopping cart. The Customer can also submit this offer via fax, email, post, or telephone to the Seller.
   2.3 The Seller accepts the Customer's offer through one of the following possible alternatives:

• Sending a written order confirmation or an order confirmation in text form (fax or email), or
• Requesting payment from the Customer after placing the order, or
• Delivering the ordered goods.

The decisive factor for the time of acceptance is the first alternative that occurs. The period for accepting the offer begins on the day after sending it by the Customer and ends with the expiration of five days following its dispatch. If the Seller does not accept the Customer's offer within this period, this constitutes a rejection of the offer, and the Customer is no longer bound by their declaration of intent.

2.4 If "PayPal" or "PayPal Express" is selected as a payment method, payment processing will be carried out by PayPal (Europe) S.à r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"). The PayPal user agreement applies; it can be accessed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or for customers without their own PayPal account: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer selects "PayPal" or "PayPal Express" for payment or pays via one of PayPal's payment methods, they submit their offer by clicking on the button that completes the ordering process. If they simultaneously issue a payment order to PayPal by clicking this button, then contrary to previous regulations, the Seller declares acceptance of the Customer's offer at the time when they issue this payment order.

2.5 The text of each contract concluded between Seller and Customer will be stored by Seller. The contract text will be stored on Seller's internal systems. Customers can view these General Terms and Conditions at any time on this page. Order data, withdrawal instructions, and GTC will be sent to Customers via email. After completing an order, Customers can access their contract text free of charge through their customer login if they have created a customer account.

2.6 All entries made will be displayed before clicking on the order button and can be reviewed by Customers before submitting their order; corrections can be made using standard browser back buttons or typical mouse and keyboard functions available to them.

2.7 The language of contract is German.

2.8 It is up to Customers to provide a correct email address for contact and order processing and to set filter functions so that emails related to this order can be delivered.

3. Prices and Payment Terms
   3.1 The prices displayed are final prices including statutory value-added tax, unless otherwise agreed. If additional shipping costs apply, this can be found in the product description.
   3.2 If delivery is made to a non-EU country, additional customs duties, taxes, or fees may be payable by the Customer to the relevant customs or tax authorities or financial institutions there. The Customer is advised to inquire about the details with the respective institutions or authorities before placing an order.
   3.3 The Customer can select from the payment methods available in the online shop.
   3.4 In the case of prepayment by bank transfer, payment is due immediately after the conclusion of the contract unless otherwise agreed.
   3.5 For payments via "PayPal," processing is carried out through PayPal (Europe) S.à r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The terms of use of PayPal apply; these can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
   3.6 When paying with a Klarna payment method (if offered: invoice purchase, installment purchase, direct debit, credit card), processing is carried out through Klarna BANK AB (publ) (https://www.klarna.com/de), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). When paying by credit card, your credit card account will be charged immediately after completing the purchase process. When paying by direct debit, you grant Klarna a SEPA direct debit mandate upon placing your order. Klarna will inform you about the date of account charging (so-called prenotification). By submitting the direct debit mandate, Klarna instructs your bank to initiate the payment transaction. The payment transaction will be executed automatically and your account will be charged after dispatching the goods. For payment processing via Klarna, in addition to these GTC, Klarna's GTC and privacy policy apply. Further information on Klarna's payment methods offered by the Seller and their conditions can be found in the Seller's payment information. When paying via "Sofortüberweisung," processing is carried out through SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). To use this payment method, you need an online banking account with PIN/TAN procedure that allows you to authenticate yourself during the payment process and confirm the payment instruction to "SOFORT." The payment will be executed immediately after completing the payment process by "SOFORT" and your bank account will be charged. Further information on the "Sofortüberweisung" payment method can be found online at https://www.klarna.com/sofort/.
   3.7 When paying via Klarna invoice purchase or Klarna installment purchase, processing is carried out through Klarna BANK AB (publ) [https://www.klarna.com/de], Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). Further information on Klarna's invoice and installment purchases as well as their conditions can be found in the Seller's payment information at the following link: https://www.wasserladenonline.com/en/Shop-Service/Shipping-and-payment-conditions/
   

4. Delivery and Shipping Conditions
   4.1 Delivery of goods by shipping will occur to the delivery address specified by the Customer. Deviating from this, for payments made via PayPal, the delivery address stored by the Customer at PayPal at the time of payment shall apply.
   4.2 If additional costs arise for the Seller due to providing an incorrect delivery address or recipient or other circumstances that lead to impossibility of delivery, these costs must be reimbursed by the Customer unless they are not responsible for providing incorrect information or for impossibility of delivery. The same applies if the Customer was temporarily unable to accept performance unless prior notice was given by Seller regarding performance. This regulation does not apply to shipping costs if the Customer has effectively exercised their right of withdrawal; here it remains subject to statutory provisions or those established by Seller.

4.3 In case of agreed self-pickup, the Customer will be informed by Seller that their ordered goods are ready for pickup. After receiving this email, Customers can pick up their goods after consultation with Seller at Seller's location or at an agreed place; no shipping costs will incur in this case.

4.4 Vouchers are provided to Customers in one of the following forms:

• By email
• By download
• By post

5. Right of Withdrawal
   5.1 If the Customer is a consumer, they generally have a right of withdrawal.
   5.2 The right of withdrawal is governed by the Seller's withdrawal instructions.

6. Retention of Title
   If the Seller makes advance performance, ownership of the goods remains with the Seller until full payment of the purchase price has been made.

7. Liability for Defects
   7.1 The statutory provisions on liability for defects apply, unless otherwise agreed. For used goods, the warranty period deviates from the statutory regulation and is one year from the delivery of the goods. The shortened one-year warranty period does not apply:

• to items that have been used in accordance with their usual purpose for a building and have caused its defectiveness,
• for claims for damages and reimbursement of expenses by the Customer,
• or in cases where the Seller has fraudulently concealed the defect. Any obligation of the Seller to provide updates for digital products when purchasing goods with digital elements is not affected by this limitation.

7.2 The Customer is requested to report any obvious transport damage to the carrier upon delivery and to inform the Seller about it. Failure to comply does not affect the Customer's statutory or contractual claims for defects.

8. Liability
   The Seller's liability arising from all contractual, quasi-contractual, and statutory as well as tortious claims for damages and reimbursement of expenses is determined as follows:
   8.1 The Seller is only liable for damages that are attributable to intentional or grossly negligent behavior without limitation. In cases of injury to life, body, and health, and violation of essential contractual obligations (cardinal duties), the Seller is also liable in cases of slight negligence. An essential contractual obligation is one whose fulfillment enables the proper execution of the contract at all and on which the other party regularly relies and may rely. The Seller is also liable under a guarantee promise as regulated above unless otherwise stipulated. This also applies to indirect consequential damages such as lost profits and mandatory liability under product liability law.

8.2 Liability is limited—except in cases of intentional or grossly negligent behavior or damages resulting from injury to life, body, and health, and violation of essential contractual obligations (cardinal duties)—to damages that are typically foreseeable at the time of contract conclusion and otherwise limited in amount to typical average damages under the contract. This also applies to indirect consequential damages such as lost profits.

8.3 Otherwise, any liability of the Seller is excluded.

8.4 The above liability regulations apply mutatis mutandis in favor of the Seller's employees and vicarious agents.

9. Redemption of Promotional Vouchers
   9.1 Vouchers that are issued by the Seller as part of (promotional) campaigns with a specific validity period free of charge and cannot be purchased by Customers ("Promotional Vouchers") can only be redeemed in the Seller's online shop and only within the period specified by the Seller.

9.2 Promotional vouchers can only be redeemed by consumers.

9.3 Individual products may be excluded from voucher promotions; specific restrictions can be found on the promotional voucher itself.

9.4 Promotional vouchers can only be redeemed before completing the ordering process; retroactive offsetting is not possible.

9.5 Only one promotional voucher can be redeemed per order; redeeming multiple promotional vouchers in one order is not possible.

9.6 The value of each order must reach at least the amount of the promotional voucher; any remaining balance will not be refunded by the Seller.

9.7 If a promotional voucher does not cover the total value of an order, one of the other available payment methods can be used to settle any difference.

9.8 The balance of a promotional voucher will neither be paid out nor accrue interest.

9.9 The promotional voucher will also not be refunded if the Customer returns goods paid for in whole or in part with a promotional voucher within their statutory right of withdrawal.

9.10 Promotional vouchers are generally transferable; however, the Seller can perform with discharging effect towards any Customer who redeems said gift voucher unless they have knowledge or grossly negligent ignorance regarding any potential lack of entitlement, legal incapacity, or missing representation authority of said holder.

10. Applicable Law
    The law of the Federal Republic of Germany applies, excluding the laws on the international sale of movable goods. The statutory provisions limiting choice-of-law agreements and applying mandatory provisions—especially those applicable in the state where the Customer resides as a consumer—remain unaffected.

11. Information on Codes of Conduct
    The Seller has submitted to the code of conduct of Trusted Shops GmbH, whose criteria can be accessed online at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.

12. Information on Online Dispute Resolution
    We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.