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Rights of Withdrawal

Right of cancellation

Cancellation procedure guidelines

You have the right to cancel this contractual relationship within a period of two weeks through a written declaration (e.g. as a letter, fax or e-mail) without having to give any reasons or - if the objects/products have been sent to you already before the expiry of the cancellation period - the revocation takes place by returning the shipment. The cancellation period shall commence upon receipt of this notification in writing, however not before receipt of the goods by the recipient or buyer (however, in the event of recurring delivery of similar goods, not before receipt of the first instalment thereof), and not prior to us fulfilling our information obligation pursuant to paragraphs § 312c Abs. 2 BGB in conjunction with § 1 Abs. 1, 2 and 4 BGB-InfoV as well as our obligations pursuant to paragraphs § 312e Abs. 1 Satz 1 BGB in conjunction with § 3 BGB-InfoV. In order to meet the cancellation period one just has to send off the written cancellation on time or return the products within the period stipulated. The cancellation should be sent to:     Wasserladen Osnabrück, Averdiekstr. 28, 49078 Osnabrück, Germany, e-mail: mail@wasserladenonline.com


Consequences of a cancellation 


In the event of effective cancellation, the services and/or products received by either party shall be returned and any benefits that may have been accrued shall be released (e.g. interest). Should you not be able to return the received goods to us, or only be able to return part of same or only return same in a degraded condition, you will be held liable for any loss in value. When returning goods, this provision will not apply if the degrading of the article is clearly the result of the type of inspection that one would normally carry out in a retail store. In addition, the obligation for replacement compensation can be avoided by not treating the article as if you already owned it and by avoiding any handling that might lessen its value. You are under obligation to return the merchandise should same be able to be shipped by parcel. You are responsible for the cost of return when the merchandise delivered matches that as ordered and when the price of the item to be returned is under 40 euros or, in cases where the price is higher, you had not yet paid for the item in full or made any contractually-stipulated partial payment at the time the cancellation was made. In all other cases, returns are free. We assume the risk for returns in each case.


We will arrange for items which cannot be shipped by parcel to be picked up from you.


You must fulfil the obligations for refunding of payments within 30 days of sending your notice of cancellation. The period begins for you with the sending off of your cancellation declaration or by returning the item/product; for us the same is valid when we receive the item/product. 


 - Conclusion of the cancellation procedure guidelines -